Privacy Policy

Information We Collect

At AirFlow, we collect information you provide directly to us when you interact with our website and services. This may include:

• Contact form submissions: Name, email address, phone number, and service address
• Quote requests: Property information and HVAC system details
• Customer reviews: Name, rating, service type, and review comments
• Website analytics: Anonymous visitor data for site improvement
• Communications with our team

How We Use Your Information

We use the information we collect to:

• Provide HVAC services and customer support
• Process quote requests and service inquiries
• Display customer reviews on our website
• Improve our website and services
• Analyze website usage and visitor patterns
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our operations
• To comply with legal requirements or protect our rights
• With your explicit consent
• Customer reviews may be displayed publicly on our website

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure data storage and transmission
• Regular security assessments
• Limited access to personal information
• Input validation and sanitization

Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt out of communications
• File a complaint with relevant authorities

Website Analytics

Our website uses basic analytics to understand visitor patterns and improve user experience. This includes anonymous data such as page views, visit duration, and general location information. We do not use third-party tracking services or cookies for advertising purposes.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Effective Date: January 1, 2025

Last Updated: January 1, 2025